IOS 7 has a few quirks. 2 of which effect us at the shop weekly.
1. If you do NOT update to IOS 7, you will NOT be able to get your phone screen replaced if it cracks. New iPhone 4, 4s and 5 screens are only compatible with IOS 7. Don’t ask me why. I think it is weird. But its true. If you are one of those people who never updates their phone and you crack your screen, a new screen will not work on your phone. Please update to IOS 7.
2. If you buy a used phone w IOS 7, please be sure to have the seller log into their Apple ID account and remove that device from the seller’s account. It used to be that wiping the phone by doing a full factory reset would accomplish this. Not anymore. To do this, visit support.apple.com/kb/HT5818 and follow the instructions for removing an Apple Device from a user’s account.
I am writing this specifically for those of you who have had an iPhone 4S fixed at our shop sometime in the last 60 days. I hate to say it but the quality of iPhone 4S parts has been terrible the last 2 months. We have had to return entire batches of parts. The problem is not just with our parts. The VP of CPR’s global supply chain has recently gone to China due to this issue. He was able to trace the bad parts back to one factory and he has dealt with the issue. If you have gotten a defective part at our shop, we thank you very much for your patience. We are getting a new shipment as soon as Friday. If your screen is acting crazy since your repair, bring it in any time after Friday and we will swap it out for free as a warranty.
Once again, our apologies for the inconvenience.
The author ofthis recent article in the Verge suggests that the phones we use now are disposable and describes Motorola’s Project Ara as being an “inspiring vision of a more sustainable and democratic smartphone”.
Motorola wants to lower barriers to entry for new companies and consumers alike while helping to build an ecosystem of versatile devices that don’t get discarded as soon as any one component breaks down. The same flexibility that you gain from having an interchangeable battery can be magnified if everything from the display and cameras to the applications processor and wireless radios is also user-upgradeable. By swimming upstream against the current of ever-greater integration and consolidation, Motorola’s venture aims to produce “a phone worth keeping. (By Vlad Savov on October 29, 2013 10:00 am )
As the owner of a cell phone repair facility…I would argue that the phones we use are in fact NOT as disposable as Mr. Savov seems to think. I can replace most parts of most any phone that goes bad, no need to throw it away! The part of the modular phone idea that excites me, however, is that I could offer not only repairs but UPGRADES in my shop with the modular phones. You bought a phone with a low end camera but now want a better camera? I would be able to swap that out for you! Your screen is slow and you want the newest version? no problem! I hope the Motorola modular phone catches on…it seems cool. Until then, remember that your phone is not disposable! I can fix it!!!
We had a guy come in to the shop for a repair the other day with an iPhone so badly cracked you could see inside the thing. It had been like that for 4 months. The screen still worked so he just kept using it. When he brought it to us there were several issues on intake: the power button, the head phone jack and of course the screen. He wanted us to make his phone perfect again and he was mad when the bill was $150 and the speaker didn’t work. All I can say is that if you let your phone stay broken, basically leaving it open to the elements, you should not expect a perfect device after a repair. Opening a phone like that is like opening a can of worms. I have seen parts just fall off the motherboard of an iPod that was used cracked for 6 months. Another iPod that was broken for 7 months but “left in a drawer” simply would not turn on after a new screen was installed.
In order to fix the screen on an iPhone, my technicians must dissemble the entire phone. If you bring us a phone that has been cracked for longer than a few weeks, that disassemble process will be difficult to predict. Even if the phone “works just fine” with the broken screen, once it is opened and the internal pressure is released, there is no telling how the components have been compromised by the moisture that has gotten into the phone through the cracked screen.
We never have problems with phones or iPods that are brought in within a few days of being broken. Those are easy, straight forward repairs. So, if you break your device…bring it in for a repair sooner rather than later, you will be much happier with the result.
Samsung is gaining market share on Apple but not enough to make up for market share lost by Motorolla, HTC and LG.
In the US, Apple’s dominance as the top smartphone OEM has not only surpassed the 40 percent mark, but it appears set to keep growing. Samsung is gaining as well, but not as fast as its main competitor. Rounding out the top five are HTC, Motorola, and LG, all of which lost share or remained flat.
In the platform space, Google is still first courtesy of Android, Apple is second with iOS, but the latter continues to gain on the former. In fact, Android is back to losing share while iOS is eagerly pushing onwards. Rounding out the top five are BlackBerry, Microsoft, and Symbian. (Thenextweb.com)
As a repair center, I am glad that Apple and Samsung are the most common phones. Mototolla and LG parts are extremely expensive and rare while HTC phones are over engineered and difficult to repair. Apple and Samsung parts, while not cheap, are available. And the repairs, while not easy, are straight forward.
Of course, we repair any phone with any damage. If you have a question do not hesitate to call the shop during business hours: Monday 9-8, Tuesday, Wednesday, Thursday and Friday 11-8 and Saturday 11-6.
The cost of parts to repair the newest iPhones, the 5c and 5s, has already come down. When the phones debuted, the retail price to replace a screen was $375. The price now (October 7, 2013) to replace the LCD and digitizer combination unit (aka the screen) on an iPhone 5 C or S is $335.
The Note 3 is $375 for a full screen repair.
As with the older versions of these phones, a lens only repair will save the consumer a LOT of money. The only issue is that the phones are very new and technicians are not as familiar with these models as with their older counter parts.
People ask me every day if they should get cell phone insurance. My answer is always the same: It depends on 3 things.
Those 3 things are: The price of the insurance, the price to fix a broken screen on your phone (because a screen is the most expensive part) and If you lose your phone a lot.
Most insurances cost $7-10 / month with a 150-200 deductible. For example, if you have Assurion you will pay $120 for a year of insurance. Then if you break your Phone and pay the $150 deductible to get a refurbished phone sent to you, you will have paid a total of $270 for that refurbished phone. There are very few phones that we charge over $270 to repair. The Galaxy S4 is one…but even with that one we can do a lens only replacement for a broken screen that costs $175.
Apple Care is $99 for 2 years, with a $50 deductible, so you will be out of pocket $150 if you break your phone.
We charge $95 to fix the broken screen on an iPhone 4 or 4s. $190 for a 5.
Of course if you lose your phone a lot insurance is the only way you can completely protect against that loss…but then again, you could put a “find my phone” ap on your phone and prevent losses before they happen!
CPR Cell Phone Repair offers many different options to corporate customers. The easiest way to set up a corporate program is to contact your local CPR and speak to the owner about getting your employees a discount on any repair they may need. This type of program is best for companies that do not own the phones their employees use, but want to help their employees stay connected.
Our second type of corporate program is CPR’s Concierge Plan. This is our most convenient program and is best for companies that own the devices their employees use and require that employees stay connected 24/7. With this plan, the corporate client will pay a small monthly fee per corporate liable device (usually half of what a monthly insurance fee would be) and the local CPR would carry parts in stock specific to that company’s needs. When a device breaks, a CPR employee will pick the device up, bring it in for repair, and then deliver that device once the repair is complete. A discounted per repair fee would also be charged, similar to a deductible.
The third type of corporate plan is one in which a company pays upfront for the parts CPR will keep in stock, based on that company’s history of breaks per month and the type of devices that will be repaired. Then a labor fee of $50 / device is charged for each repair. This plan does not involve pick up and drop off service.
If you would like further information about any corporate plan, or if you would like to set up a plan for your company, please call Liz any time. (586)207-1801
Right now my rookie tech is breaking down 5 old flip phones. These phones were donated by a customer who upgraded his whole family to the iPhone 4s. The Rookie will take each phone apart down to the bare mother board. We will re use screws, charge ports, and power buttons here in the shop. We will send out the mother boards as scrap to be melted down and re used.
Every store in the CPR franchise recycles old electronics. The franchise wide recycling program benefits the Shriner’s Children’s Hospital.
Its not only Shriners that benefit from the recycling program, however. CPR customers benefit too. Very often, old electronics are worth cash to the customer bringing them in. If the device is not worth cash, it is always worth some sort of store credit towards a repair! Even customers not donating devices benefit from the recycling program because using recycled parts helps us keep the costs of repairs down and we pass the savings on to our customers.
So, bring us your old phones, iPods, video games, tablets and lap tops – even if they are not working. They might be worth some money and at the very least you will be reducing waste and helping Shriner’s Children’s Hospital.
Apple chief executive officer Tim Cook started off (Apple’s press release for the iPhone 5s launch) by saying, “In the past, when we’ve launched a new iPhone, we lowered the cost of the old iPhone, making it more accessible to new people. But this year, we’re not going to do that.”
Instead, Apple introduced a lower-cost iPhone 5C alongside the iPhone 5S — the company’s flagship smartphone.
Apple senior vice president Phil Schiller took the stage to announce the iPhone 5C. The new device is made of plastic and has a 4-inch display. It has a hard-coated polycarbonate design, is steel reinforced and has a multi-band antenna. It comes in five colors: green, white, blue, pink, and yellow.
The iPhone 5C will cost $99 for a 16GB model or $199 for a 32 GB model, with contracts. A colorful variety of cases will cost $29. The iPhone 5C will go on sale on Sept. 20, with pre-orders starting on Sept. 13.
The iPhone 5S has a 4-inch display and comes in silver, gold and a color called space gray. The hardware has been upgraded to an A7 chip, and is the first smartphone to be 64-bits. The phone also has an upgraded camera and longer battery life. (as reported by CHENDA NGAK of CBS NEWS reported on September 10, 2013)
These changes to the iPhone 5 sound good but not lowering the price of the older iPhone 5 model leaves a bad taste in my mouth.
From a repair perspective, the iPhone 5s and 5c options are very limited. The only parts available at this time are the home flex, sim tray, vibrator motor, and battery, and if one of those parts goes bad the phone should be under warranty and should NOT be opened by a repair facility. New screens cannot be found anywhere from any vendor, even those knock off vendors in China. So, if you do buy a new iPhone 5s or 5C put a VERY good case on it.